Knowledge Base & FAQs
Before reaching out, consider exploring our Knowledge Base, a comprehensive resource designed to assist you with common questions and issues. It covers topics like:
- Account Management: Guidance on setting up your account, updating billing information, and managing user access.
- Device Installation: Step-by-step instructions for setting up and troubleshooting StayFi devices.
- Email & Text Marketing: Solutions for automatically sending guests personalized emails & texts during and after their stay to drive repeat bookings.
- Integrations: Step by step instructions for connecting your PMS, CRM, or email marketing tool to StayFi.
- Hardware Support: Information on supported hardware like Ubiquiti UniFi, Ruckus, and StayFi Express.
Our Knowledge Base is continually updated to provide you with the most accurate and helpful information.
Email Us
If you prefer, you can email us directly at support@stayfi.com for assistance. Our team is available Monday to Friday, 9 AM to 6 PM EST, and will get back to you as soon as possible.